Rose Finlay says Sunwing Airline repeatedly mistreated her and lost her custom wheelchair during a recent trip to Cuba.
An Ontario woman is speaking out about her ordeal travelling with Sunwing after she said the airline repeatedly mistreated her and then lost her $7,000 custom wheelchair.
Rose Finlay, from Bowmanville, Ont., travelled to Cuba with her husband last Tuesday. What they thought would be a getaway to reconnect as a couple without their two children turned into a “trip from hell.”
“From the moment we landed in Cuba I was treated so poorly and humiliated both by the Cuban airport staff and the representatives of Sunwing,” she said in a Facebook post that has been shared more than 30,000 times since it was posted on Thursday.
The first incident happened after the couple arrived in Cuba. Finlay said her wheelchair, which was checked at the door, was taken away from her upon arrival. She was told that it would come out on the carousel with the bags.
“It came out dead last,” she wrote on Facebook. “I sat humiliatingly crooked and bunched up in a rickety old wheelchair that was provided by the airport.”
While at the resort, Finlay said, she developed a pressure sore from the mattress and decided to return home. However, she said she couldn’t find Sunwing representatives who were supposed to be at the resort to make the arrangement.
For their return flight on Thursday, the couple were moved from a direct flight to an indirect flight that was two hours longer. When Finlay called Sunwing to explain that she had a sore and extended travelling time would compromise her health, she said a representative offered no explanation as to why she was taken off the direct flight and that no one in management could take her call.
When checking in for the indirect flight, she was told to get out of her wheelchair because it had to be checked as luggage.
Source: CBC News